Episode 263: Parents Can Follow the Progress of Their Child’s School Bus

Paul Bergera:
So Zonar is a way for us to, it's a GPS tracking system and so Zonar allows us to monitor our buses.

Anthony Godfrey:
We decide where you want the notice. So okay it's going to take this much time for my child to walk to the bus stop. So I'm going to set it so that I know exactly when the bus is close enough that we need to head to the bus stop.

Paul Bergera:
That's correct.

Anthony Godfrey:
Hello and welcome to the Supercast. I'm your host, Superintendent Anthony Godfrey. You can follow the progress of your child's Jordan District School bus for pickup and drop off with an optional app that is easy to use and brings parents peace of mind.

On this episode of the Supercast, we hear all about Zonar MyView. It's an app that allows parents to check on their own child's school bus location and the estimated time of arrival at the bus stop each day. Thousands are already using the app. Could it be useful for you as well? Listen and find out.

We're here at the Transportation Department with three of our transportation experts to talk about Zonar. Introduce yourselves and then let's talk a little bit about this great app for parents.

Paul Bergera:
Thank you, Superintendent. I'm Paul Bergera, the Director of Transportation.

Debbie McKinlay:
I'm Debbie McKinlay. I work with the Zonar app.

Mary Anne Balfour:
And I'm Mary Anne Balfour. I work in dispatch.

Anthony Godfrey:
Tell me a little bit about what Zonar is. So for parents listening who may not be familiar, what does the Zonar app do for families?

Paul Bergera:
So Zonar is a way for us to– it's a GPS tracking system. And so Zonar allows us to monitor our buses. It tells us when a door is open, how fast it's going, how long it stopped at a stop. The MyView parent app is a component of Zonar and that's really a tool for parents and schools to be able to use to simply be able to track their bus. Know when it's going to be coming into a certain zone that the parents will set up. Just a really good tool for parents and schools to have in order to track school buses.

Anthony Godfrey:
So it's an easy tool to find out where your child's bus is in real time.

Paul Bergera:
Correct. Absolutely.

Anthony Godfrey:
So tell us how do they get the app. Their favorite app store, they look for Zonar.

Paul Bergera:
Yes. They look for the Zonar MyView app. And if they would like step-by-step instructions, there's only four steps. From downloading the app to the completion of getting signed up for the MyView app.

Anthony Godfrey:
Tell us about what they need to do.

Paul Bergera:
So the first thing they would want to do is download the Zonar MyView app from the Apple app store or Google Play. They would enter the school access code, which they can find online or on a handout that their bus driver can give them. They enter their child's unique student ID, which is their student ID they use in Skyward. And then they create alert zones around drop-off and pickup points. It's really that simple.

Anthony Godfrey:
So you decide where you want the notice. So, okay, it's going to take this much time for my child to walk to the bus stop. So I'm going to set it so that I know exactly when the bus is close enough that we need to head to the bus stop.

Paul Bergera:
That's correct. Yeah, absolutely. And a lot of people set it up with, you know, an alert that's maybe seven minutes. Brush your teeth. An alert that's three minute, grab your backpack.

So people can have fun with it and play around to determine where those zones are. They establish their own zones and what kind of an alert kind of comes at them.

Anthony Godfrey:
Now, this comes in handy on a regular day, but it particularly comes in handy on a day where we might have a little bit of weather, not enough weather to delay or to close school, but really enough weather that maybe the buses are running a little bit behind.

Paul Bergera:
Absolutely. A day kind of like maybe today, a little rain, a little wet. It also, as the days become darker, it just gives parents that sense of comfort that their students aren't necessarily waiting at a bus stop longer than they need to.

Anthony Godfrey:
Yeah. So if it's dark or it's rainy, then if it's a dark and stormy day, then you can make sure that your child isn't at the bus stop earlier than they need to be.

Paul Bergera:
That's correct. That's correct. And really, like I mentioned earlier, there is all of our drivers have access to a to a handout that can talk to parents about the instructions on downloading the app and making it work. Then on our district website, we also have that available.

Anthony Godfrey:
Where do they go on the website to find that unique number that they need to enter in?

Paul Bergera:
They can just go on the website in the search engine, just type in Zonar MyView parent app, and it will pop right up and give them instructions on what they need to do.

Anthony Godfrey:
Now, who do they call if they need help? Debbie, is that you? The person that they contact if they need assistance?

Debbie McKinlay:
Yes. Actually, the easiest way to do it is when they're using the parent app, they go into the support tab where they set up the app. It has a support tab and that all those emails come directly to me. So I get all of the background information. If they say I'm not able to find my student or I can't track the bus, I search in the background by their email. So I would be asked if they called me, I'd need their email anyway. It's really better to send me the email. Click on the support tab, tell me what's wrong. I will search for it and I'll correspond that way. And it works out really good. Otherwise, they can call me for sure and dispatch would forward the call to me.

Anthony Godfrey:
What's the phone number that they call if they have a question?

Debbie McKinlay:
It's 801-567-8841.

Anthony Godfrey:
And they just have a question, ask for Debbie. I have a question on the Zonar family app.

Debbie McKinlay:
Correct.

Anthony Godfrey:
Okay, that's awesome. So you've also, Mary Anne, worked with parents over the years. How has having Zonar impacted those interactions?

Mary Anne Balfour;
So the interactions with parents, it helps those calls. “Where's my bus? Is it running late?” Those don't have to come into dispatch. So then we have the ability to focus on, do we need other routes covered? Other things that might be important as well that needs our one-on-one attention rather than looking up bus numbers continually on where's my bus?

Anthony Godfrey:
Yeah, which we understand that parents want to have that information. This is the easiest way to get it quickly because it may be tough to reach someone on a difficult morning. Things are difficult for everyone. How many buses are we running at any given time, Paul?

Paul Bergera:
For our route buses, about 185 buses.

Anthony Godfrey:
That's 185 buses serving three different schools each in all likelihood.

Paul Bergera:
Correct. Yep.

Anthony Godfrey:
So there's a lot going on and having the Zonar parent app means that you can get that information a lot more quickly.

Mary Ann Balfour:
You can. We've actually seen teachers who go out and meet buses, maybe with our special education, utilizing the Zonar app so that they know when the buses are coming to the school. So that they can go out and meet those buses when they get there and get the children in quickly and eliminate the wait time on that application as well.

Anthony Godfrey:
So there's a great application for schools as well to be able to use this and just be aware of when buses are coming and especially Kauri Sue Hamilton School. I know when I first walked in we talked about that with 34 buses. This comes in very handy I'm sure for them as they're trying to manage helping students into the building and knowing exactly when those buses are arriving because there are a lot of factors that can impact that schedule.

Paul Bergera:
Absolutely. It's a terrific tool for that application and Mary Ann I'm going to give her a lot of credit. She took the time to create zones around Kauri Sue Hamilton so she may have a north, south, and east and a west zone that alerts those teachers and the front office staff when buses are coming in. It really helps cut down the wait time and helps teachers just focus on their kids when they're at the school and then the ability to just jump outside and grab other students and head back in. So there's not a lot of wait time out on the curb.

Anthony Godfrey:
Stay with us. When we come back, more about the Zonar MyView Family app and the security measures that are in the Zonar MyView Family app.

Never miss an episode of The Supercast by liking and subscribing on your favorite podcasting platform. Find transcripts for this episode and others at supercast.jordandistrict.org.

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Anthony Godfrey:
Most of the time buses are very predictable in when they arrive, when they get to school, when they leave. There are things that get in the way sometimes and it's nice to have the peace of mind that you can go in and check and say, "Hey wait a minute, the bus isn't here yet. What's going on?"

Debbie McKinlay:
Exactly. And you know we are, especially this time of year in orange cone season, that then moves into the snow season and traffic and those things delay buses so that they can see that the bus has left the yard, the bus has left the school, the bus is on its way and that really helps them have a sense of knowledge of where their students are and where they need to be and everything is going well.

Mary Ann Balfour:
And some of the background information that we really focus on in the mornings and throughout the day is you know obviously we have a lot of buses and they're not always running smoothly. If a bus breaks down, switches to a spare bus, that's where I try to focus and concentrate and the communication between driver and myself to be able to enter that spare so that it's kind of seamless for the parents. They don't need to enter a spare bus number in order to track the bus number. It automatically, if I'm alerted, I'm able to put it in and they won't even know the difference.

Paul Bergera;
And it's really neat because the coordination between the drivers and Deb, I hear it on the radio all the time and they're getting very good at telling her “Hey, I’m in a spare bus”, she does her magic and parents have no idea. The kids can realize there's a different bus coming but the parents would have no idea that there's a change in their service delivery.

Anthony Godfrey:
So you're able to switch things so that they're not tracking the wrong bus. They're tracking the bus that's actually coming to serve their students. That's tremendous that you're able to do that.

Debbie McKinlay:
It's really nice. You know, occasionally there's a hiccup, there might be something that breaks down and that lack of communication. That's not the number one priority on the driver's mind, it's safety and get the kids to school on time. So we kind of keep our ears open between dispatch and myself and service. We try to communicate and say, “okay, this was the spare bus we took out.” So, you know, it's taken a little bit but I think we're starting to work in mesh as a team here and it really is starting to benefit. I mean, everything has a hiccup but for the general people I think it works pretty smooth. And it's very convenient in that wintertime when it's so cold.

Anthony Godfrey:
Oh, absolutely. Great support to parents and great support to schools. What are some of the issues that you run into when you're troubleshooting with parents? What are some of the common concerns or questions?

Debbie McKinlay:
Honestly, just getting the students set up in the MyView app, sometimes they've registered late so when I get the list and import it into the MyView app, maybe their student's not on that list. So I’ll get “I can't find my students” and I just ask them to give me all their information and I hand put them in and that way occasionally we have a – “I'm not seeing my bus.”

Anthony Godfrey;
Yeah.

Debbie McKinlay:
And, you know, we have to troubleshoot that GPS system and say, okay, why is it not tracking?

Anthony Godfrey:
Sure.

Debbie McKinlay:
We have a couple of buses that have come in and we have to troubleshoot and work it out. That's the two things mostly.

Anthony Godfrey:
But most of the time it's just getting set up and making sure that they're in. Once they're in then it works pretty smoothly.

Debbie McKinlay:
Yes.

Anthony Godfrey:
Now, the reason that parents have to enter in two numbers, the number for the zone and the number for the student is so that only the parents of a student on that bus can track that bus's location. Tell me a little bit more about that.

Debbie McKinlay:
So those two layers of security, if the parent needs someone else to track the bus, a nanny, a babysitter, they can give that information to the nanny and help them set up that connection.

Anthony Godfrey:
So the parent can share that number but we don't share it with anyone but the parent.

Debbie McKinlay:
That's correct. In fact, I don't even provide the numbers. They need to go to the school and get the number if they don't know where to get it. I don't know if they're a parent or not. And so I tell them to go to the source to get that number.

Anthony Godfrey:
So you don't give them numbers?

Debbie McKinlay:
Nope.

Anthony Godfrey:
You don't know who's on the other end of the line or who's emailing you.

Debbie McKinlay:
That's correct.

Anthony Godfrey:
But you give them instructions on how to find it themselves.

Anthony Godfrey:
That's a great level of security and peace of mind.

Debbie McKinlay:
That's correct.

Paul Bergera:
And that truly was part of the objective when this was first decided. It was very important to Cabinet that there was that layer of security. We piloted it in spring of 2022 at three schools, kind of an elementary, a middle, and a high school that feed into each other. That seemed to work out really well. Then when it came time to launch in fall of 2022, we did make sure that it did go through legal counsel and other added measures to ensure confidentiality and safety, and security.

Anthony Godfrey:
And with two years under our belts, it's worked well and it's benefiting a lot of families. Hopefully, those listening can download it and benefit as well.

Paul Bergera:
Yes.

Anthony Godfrey:
Now tell me about the three of you. How long have you each been in transportation? And what are some of the things that you've done here? Mary Anne, you're kind of laughing. Are you the elder statesman here?

Mary Anne Balfour:
No, I'm the nanosecond.

Anthony Godfrey:
Really? How long have you been in transportation?

Mary Anne Balfour:
This is my second year.

Anthony Godfrey:
Second year. Okay. Great. And how about for you?

Debbie McKinlay;
I've actually been here for almost 14.

Anthony Godfrey:
Almost 14.

Debbie McKinlay:
And I take care of all of the external systems that don't come with the buses. I help with the camera systems and I am over the GPS system. We help with the dispatch technology and, of course, anything that comes with MyView. So we're kind of a catch-all department. If they need something, we try to figure it out for everyone.

Anthony Godfrey:
Okay. And Paul?

Paul Bergera:
I've been here for five years. So I've been a teacher and a principal in the district and have made my way to transportation and have not looked back. I really enjoy being out here. We've done some very innovative things. I believe in the past several years, Zonar MyView Parent App is one thing. We would also encourage parents to make sure that they're on Parent Square because the Zonar MyView Parent App is one way to communicate with parents where their bus is. Parent Square is another way that allows us to give information to parents the morning of or the week of just to make sure that they have as much information as they can that may impact their student's busing.

Anthony Godfrey:
Yeah, Parent Square is new this year, so we keep adding measures to try to communicate more and more effectively with parents. Thanks for everything the three of you are doing to help make sure that goes smoothly and good luck out there.

Paul Bergera:
Thank you.

Mary Anne Balfour:
Oh, you're welcome. Thanks.

Debbie McKinlay:
Thanks for having us.

Paul Bergera:
Thank you.

Anthony Godfrey:
Thanks for joining us on another episode of the Supercast. Remember, education is the most important thing you will do today. We'll see you out there.